Returns & Exchange Policy
At Durex India, we strive to ensure you are completely satisfied with your fashion purchases. If your item isn't the perfect fit, you can return or exchange eligible products within 15 days of delivery.
Initiate Request
Log into your account, go to 'My Orders', and select the 'Return/Exchange' option for the specific item.
Quality Check Preparation
Ensure the apparel is unworn, unwashed, and has all original tags and packaging intact for a successful pickup.
Doorstep Pickup
Our courier partner will arrive at your address within 2-3 business days to collect the return package.
Refund Processing
Once the item passes our quality inspection at the warehouse, your refund will be credited to your original payment method within 7-10 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing